Q: 1. How do we start to cooperate?
A: All our displays are customized, usually we start from design structure and size for customers. At this stage, customer need to tell us main idea about where the display be placed, on the floor, countertop, or hang against the wall. And tell us detailed products information(size, weight, how to placement ) or send us a few product samples for design if possible.
Q: 2. Could you help us with the artwork?
A: Usually, it is customer who make the artwork by themselves, if customer has difficulty or do not have designer to make artwork, we can help them as long as they offer us basic artwork ingredient. Next is to make color sample before mass production.
Q: 3.Do you offer sample?
A: Yes, we can offer blank sample or colorful sample by ink-jet printing, it is mainly for customers to check the dimension, paper quality, weight-supporting ability.
Q: 4.How long does it take to make sample?
A: Blank sample needs 1-3days,color sample needs 3-5days.
Q: 5.How do you charge for sample?
A: We usually charge a small sum of money for making sample, just enough cover the cost. We will not own any money on making sample. When order is confirmed, the sample charge can be deducted from total value of order.
Q: 6.Can we use the color sample by ink-jet printing to check the color in mass production?
A: No, because the process of ink-jet printing is totally different from offset printing in mass production. The color will be different from the colors in mass production. If customers want to see how the color will look like in mass production, we will offer customer A3 or A4 size printing proof which is 90% close to the color in mass production.
Q: 7. How do you ship the sample?
A: We usually ship by DHL, UPS, FedEx or TNT. And courier charge is paid by customer against arrival. If customer doesn’t have courier A/C, we can help customers to find the most economic courier agent service, and then customer pay us courier charge, we transfer it to courier agent. Don’t worry, the freight will be totally charged by the third party, that is forwarder.
Q: 8.What's the lead time for bulk order? And the payment terms?
A: About 15-20days after deposit reaches our account by TT, 40% of total amount as deposit. After the goods finished and checked by customers, the 60% balance needs to be paid then, that is before shipping.
Q: 9.How to show customers the procedures to assemble cardboard display?
A: We will offer assembling instruction by line or by pictures. If customer still have difficulty after review assembling instruction, we will offer video to show customer clearly about step by step.